You can find general CNS policy at http://cns.fas.harvard.edu/user-policy, Billing Policies at http://cns.fas.harvard.edu/billing, and safety policy at http://cns.fas.harvard.edu/files/cns/files/sop077_r1_11_safety_manual.pdf. There is important policy information on the Registration Form
for Harvard Users and the Memorandum of Understanding for Non- Harvard User.
You should try to contact a CNS staff member immediately. You also
need to complete a User Fee Waiver Form within 72 hours of the incident. Please note that a note in the instrument log, telling a staff member, or sending an email is not sufficient to get a charge waived.
You need to contact us at: email@example.com. For example, if you go to use one SEM, but end up logging into a different one by mistake, you will get hit with two charges: A no-show on one and the actual use
on the other. Notifying us in a timely manner as requested will resolve this situation.